Answer everyday questions
Help callers with services, opening hours, service areas, and other information your team approves.
Agentic voice agents. Built for your business.
Help callers get answers, book appointments, and reach the right person. We build custom AI voice agents around your services, your systems, and the way your team works.
Make each call useful.
Start with the calls your team handles every day. We shape the agent around the work you want it to take on.
Qualify new inquiries
Collect the caller’s needs, contact details, location, and other information your team needs before following up.
Handle scheduling requests
Check availability and book or request appointments through a connected scheduling system, depending on what it supports.
Support after-hours intake
Capture requests when your team is unavailable and follow the routing and callback rules you define.
Example workflow
From an incoming call to an appointment.
One possible workflow for a service business. The details depend on your scheduling rules and connected systems.
- 1
Understand the request
Ask what the caller needs and collect the relevant details.
- 2
Check availability
Use the connected calendar and your booking rules.
- 3
Confirm the next step
Confirm a successful booking or explain what happens next.
- 4
Update your team
Save the request and conversation summary in the agreed system.
When a request needs a person, the flow can transfer the call or collect a callback request. We also define what happens when no one is available to answer.
Custom means more than a different greeting.
Your conversations
The questions it asks, the tone it uses, and the information it can rely on come from your business.
Your systems
We review your phone setup, calendar, and CRM, then connect the tools needed to complete the agreed workflow.
Your boundaries
Define what the agent can do, which decisions need approval, and when a caller should reach a person.
We use Amazon Bedrock and Amazon Bedrock AgentCore as part of our approach to building custom agents on AWS.
How we build on AWSWhat goes into the build.
We agree the call types, connections, controls, and review process before building. The scope can include:
- Call flows and approved business information
- Voice and conversation design
- Phone, calendar, and CRM connections
- Action permissions and human handoffs
- Scenario testing and launch planning
- Activity review and operating documentation
Build it with
your team.
Start with one defined workflow. We review your systems, build a focused version, and test it with the people who know the work. Before launch, we agree on support, running costs, and who handles changes.
See how we build your agentQuestions before we start
What makes a voice agent “agentic”?
It can take agreed actions during a conversation, such as checking availability, creating a request, or updating a customer record. Those actions depend on the systems we connect and the permissions you approve.
Can it work with our current phone system and CRM?
We start by reviewing the tools you use and the connections they support. Where suitable APIs or supported integrations are available, we can build them into the workflow. We confirm what is possible before defining the project scope.
What happens when a caller needs a person?
We define the handoff rules with your team. Depending on your phone setup and staff availability, that can mean transferring the call, notifying the right person, or collecting a callback request with a summary. We also plan what happens when a transfer cannot be completed.
How do you make sure it represents our business accurately?
We build from the information and processes your team approves, then test realistic calls together. That includes unclear requests, missing information, unavailable appointments, and requests outside the agent’s scope. AI can still make mistakes, so limits, handoffs, and review are part of the design.
What does a custom voice agent cost?
Cost depends on the conversations it needs to handle, the systems involved, expected usage, and the support you need. We define the build and ongoing operating costs with you before the project starts.
Start with one call your team handles every day.
Tell us who is calling, what they need, and what should happen next. We’ll help define where a custom voice agent could fit.
Discuss your project